Terms & Conditions

DOA Product
3Wire accepts defective product exchanges if returned within 30 days of the delivery date. 3Wire will quickly ship a replacement product to you. All DOA products returned must include an RMA issued from 3Wire.

Refund Policy
Outside of a DOA product, 3Wire does not accept returned products or issue credits. Most products from 3Wire are procured from the manufacturer’s direct channels. 3Wire purchases this inventory via bank wire, and is unable to return product to the manufacturers, and therefore does not accept returns or refunds. We are committed to supplying quality product to our clients and will exchange DOA product and/or RMA defective parts, features or systems.

Return Address
Attn: RMA #XXX
3Wire Systems, Inc.
660 Baker St.
Ste. 231
Costa Mesa, CA 92626-4407

3Wire’s Warranty
All returns and replacements occurring after 30 days from the delivery date are dynamic. We will work with you and the manufacturer to get your systems up & running ASAP. Manufacturer's warranties vary on each product. Service contracts are available directly from most of the manufacturers with the exception of Supermicro. Please contact your sales representative for an On-site Support contract for your Supermicro orders.

Extended Support
Requests for technical service and support are scheduled by 3Wire and the manufacturer in accordance with their terms and conditions. 3Wire provides on-line, and at our discretion, on-site technical help on all our products as well as links to the manufacturer’s technical assistance.